This Refund & Cancellation Policy applies to services and products purchased through FuturePoint India, operated by Sushiel Enterprises.
Business Name: Sushiel Enterprises
Brand Name: FuturePoint India
Proprietor: Sushiel Sangal
GSTIN: 06JZYPS0078G1ZJ
Registered Address: Ground Floor, Block No. 4, Sector 86, Badha, Gurugram, Haryana – 122004
Email: futurepointindia11@gmail.com
Phone: +91 98100 08107
We aim to provide the services and products described on our website accurately and within the applicable service or delivery timeframe.
Customers are requested to review the service or product details, price and applicable terms before completing payment.
If a customer requests cancellation before processing or preparation of a purchased astrology service has started, the request may be considered for cancellation and refund.
Once a digital report or personalized service has been generated, prepared or delivered, cancellation or refund may not be available except where required by applicable law or where the service was not provided as described.
Digital services may include Kundli Reports, Marriage Reports, Career Reports and other astrology or palmistry reports offered on the website.
Once a personalized digital report has been generated or delivered, it is generally not eligible for cancellation or refund because the service is prepared specifically for the customer.
Customers are responsible for providing accurate information required for their selected service.
If a report is generated using incorrect information submitted by the customer, a refund may not be available solely because incorrect information was provided.
Where appropriate, FuturePoint India may consider a correction or re-generation request depending on the service and circumstances.
FuturePoint India may offer physical products through its online store in the future.
For physical products, applicable return, replacement, cancellation and refund conditions will be displayed on the product or order page where applicable.
Products may be eligible for return or replacement in cases such as receiving a damaged, defective or incorrect product, subject to the applicable product-specific conditions.
A physical product order may be cancelled before dispatch, subject to the order status and applicable conditions.
Once an order has been dispatched, cancellation may not be possible and the applicable return or replacement process may apply.
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery with your order details and relevant photographs or other supporting information.
The request will be reviewed and, where applicable, a replacement, return or refund may be provided according to the circumstances and applicable policy.
Certain products may not be eligible for return due to their nature, hygiene requirements, personalization or other applicable conditions.
Any product-specific non-returnable condition will be communicated on the relevant product or order page.
If a paid service could not be delivered because of a technical problem on our side, customers may contact us for resolution.
Depending on the circumstances, we may provide the service again or process an appropriate refund.
If the same transaction is successfully charged more than once due to a technical or payment issue, the duplicate amount may be refunded after verification.
If a payment is debited from the customer's account but the order is not successfully created or the transaction is subsequently reversed, the amount will generally be handled according to the payment gateway's settlement and refund process.
Customers may contact us with the transaction details for assistance.
For scheduled puja or related services, cancellation and refund eligibility may depend on whether arrangements or preparations for the service have already started.
Customers should contact us as early as possible if they wish to cancel or reschedule a service.
Where a refund is approved, it will normally be processed through the original payment method or another appropriate method.
The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or payment service provider.
To request a cancellation, return or refund, please contact us with:
Each refund, cancellation, return or replacement request will be reviewed based on the service or product purchased, order status, information provided and applicable terms.
Nothing in this policy is intended to limit any consumer rights available under applicable law.
Sushiel Enterprises
FuturePoint India
Email: futurepointindia11@gmail.com
Phone: +91 98100 08107
Registered Address:
Ground Floor, Block No. 4,
Sector 86, Badha,
Gurugram, Haryana – 122004
